TO: 	Faculty Using Blackboard Learning Management System
FROM:	Information Technology Services (ITS)
RE:	Problem using the Blackboard 'Course Copy'ā tool?


I NEED TO COPY COURSE FILES FROM AN OLD COURSE TO A NEW COURSE.

Issue: When content from one course is copied to another with the Course Copy
tool, duplicate navigational links appear, but can only be seen by the
instructor after clicking on the Refresh button (located at the bottom of the
navigation links).

Resolution: Blackboard has made a change in the use of the Course Copy tool,
which erroneously adds additional navigation links.  Cal Poly has made a
request to Blackboard to address the problem. In the interim, please visit the
Blackboard Support site:
<http://blackboardsupport.calpoly.edu/content/faculty/options_copy.html> for
information on how to use the current Course Copy tool.

Please note the "View Video Tutorial" button on the page or go directly to:
<http://blackboardsupport.calpoly.edu/content/video/Faculty_Videos/FacCopyCourse.html>,
which shows you how to perform these tasks, including steps to clean up the
extra menu items.


I HAVE ALREADY COPIED MULTIPLE TIMES

If you have already copied your course more than once (thinking it didnāt work)
you will need to clean up the extra files. The quickest method is to remove the
extra items (Course Material, Syllabus, etc.) within the Manage Course Menu
tool. Just Remove (click on the Remove button on the right of the item) all the
extra items (faster than deleting the files individually), and use the Course
Copy tool again (once) to copy the files. Please refer to the above URLs for
the tutorials. 
_____________________________________________________________________
If you still need assistance after watching the video, please call or email the
Service Desk (756-7000 or <servicedesk@calpoly.edu>) or create a Remedy
HelpDesk Request at <http://my.calpoly.edu> for Blackboard assistance.

Thank you,
The Blackboard Support Team