TO:          Faculty Using Blackboard Learning Management System
FROM:        Information Technology Services (ITS)
RE:          Blackboard Performance Update 8_2_06

To improve performance and reliability, two new Blackboard servers  
have been installed and the Blackboard software has been upgraded.   
If one of the servers fails, users will be shifted to the remaining  
server.  In this situation, users may experience either of the  
following problems:

1. A web page may refuse to load or the user may receive a timeout  
message.  If this happens, simply reload your browser window by  
clicking on the reload/refresh button.  This will automatically  
connect you to the other Blackboard server.

2. The Blackboard Virtual Classroom and Lightweight Chat tools  
(Collaboration Suite) may not work.  If the Collaboration server is  
being restarted, please wait for the server to be restarted and the  
tools will become available.

For restart information, you may also review the System Status web  
site (http://systemstatus.calpoly.edu). Please feel free to call the  
Service Desk (756-7000 or servicedesk@calpoly.edu) to notify them of  
any access questions or issues so ITS can quickly resolve them.

_____________________________________________________________________

Thank you,
The Blackboard Support Team