TO:     Faculty Using Blackboard Learning Management System
FROM:   Information Technology Services (ITS)
RE:     Blackboard Performance Progress Report - Update


WHY IS THIS IMPORTANT TO ME?

This week, we have taken several key steps with the Blackboard vendor to
identify and to address the root causes of the performance delays currently
being experienced by faculty and staff.  This message is to update you on the
current status.

WHAT IS BEING DONE TO IMPROVE BLACKBOARD PERFORMANCE?

To date, no clear resolution has been identified, but a specific number of
possible causes have been eliminated and the full priority of the Blackboard
technical team has been on the case since Wednesday.  We will be working
throughout the weekend on further analysis and expect a more explicit report on
other progress early next week.

INCREASED ACCESSIBILITY TO BLACKBOARD

Beginning Sunday, January 30, Blackboard will be accessible via the Blackboard
link on the temporary log-in screen at http://my.calpoly.edu, even when the Cal
Poly Portal is not available.  The recent upgrade of the Blackboard system made
this change in access possible.

WHAT CAN I DO TO HELP?

Please continue to email mailto:eblackboardsupport@calpoly.edu to report major
performance delays. Please include the type of computer and browser, your
location (home, office, lab), and how long it took to access a page in
Blackboard. This information has been very helpful in pinpointing performance
issues, and we appreciate your taking the time to keep us posted.

We regret any inconvenience this problem may have caused. We appreciate your
patience as we update you on progress toward resolving this problem.


Sincerely,
The Blackboard Support Team